People raise a ticket in one place. It reaches the right team, the clock starts, and everyone can see what is running late. Vatsin Task Manager comes with it.
What is in Vatsin Helpdesk
Two simple ways to ask
“Something isn’t working” or “I need something”. People pick a help topic and the ticket goes to the right team.
Response times
Each ticket shows on time, running late or late. The clock pauses while you wait on the employee.
Agent queues
Assigned to me, unassigned, running late and waiting on employee, so nothing is forgotten.
Approvals
Requests that need a yes, such as new hardware, go for approval before work starts.
Knowledge base and saved replies
Answers people can find themselves, and ready replies for common questions.
Linked to assets
Attach the laptop or phone to the ticket, and see its history.
Request catalog
A menu of things people can ask IT for, each with its own form.
Problems and changes
Find the cause behind repeat tickets, and plan changes on a calendar with approvals.
Configuration database
Your systems and how they connect, in the CMDB.
Analytics
Volume, response times and late tickets by team and topic.
Read more: Helpdesk
Screenshots are coming. Book a demo to see it live with your own data.
IT teams
A real service desk with SLAs, a catalog, problems, changes and a CMDB.
HR and payroll teams
Answer salary, leave and policy questions in one queue, on time.
Admin and facilities
Requests for repairs, supplies and services, tracked to the end.
People who only raise tickets do not count as agents. Prices are in rupees, GST extra.
Every Vatsin product in one workspace. Start with Helpdesk and switch on more later, with the same data.
Android and iPhone apps are on the wayComing soon
Vatsin Helpdesk is getting its own app for Android and iPhone. Until then, everything works in the phone’s browser, and you can add it to the home screen like an app.
Practical notes for the people who run this work every month.
Setting an IT helpdesk SLA that a small IT team can keep: priority levels, response and resolution targets, working hours, escalation and the channels to open.
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